The Chess Store Reviews

The Chess Store offers a wide range of chess sets, pieces, boards, and other chess products. The prices vary depending on the type and quality of the product. For example, the Exclusive Staunton Chess Set with Burnt Boxwood Pieces and Black & Ash Burl Board, having a 3.75" King, is priced at $379.00, down from $479.00. The Fierce Knight Staunton Chess Set with Ebonized & Boxwood Pieces and Brown Ash Burl Chess Board, having a 3.5" King, is priced at $279.00, down from $399.00. The German Knight Staunton Chess Set with Ebonized & Boxwood Pieces and Classic Mahogany Board, having a 2.75" King, is priced at $139.00, down from $159.00. They also offer free shipping on orders over $100 for U.S. Lower 48 - No PO Boxes, and discounted shipping on orders under $100. They also have a sale section where you can find discounted items. For instance, the German Knight Deluxe Carry-All Plastic Chess Set with Black & Aged Ivory Pieces, Roll-up Vinyl Board & Bag – Lime Green is on sale for $49.00, down from $68.00. Please note that these prices are subject to change and it's best to check the website for the most current prices.

The Chess Store is a popular online store that specializes in a wide range of chess products. They offer a variety of chess sets for beginners, club players, and collectors. Some of their popular products include the Exclusive Staunton Chess Set, Fierce Knight Staunton Chess Set, and German Knight Staunton Chess Set. They also offer chess pieces, chess boards, chess clocks, and chess set storage options. In addition to these, they have a Queen's Gambit Collection and a Chess Outlet. They also offer free shipping on orders over $100. The Chess Store is known for its exclusive chess set designs, large selection of high-quality products, unmatched value, and excellent customer service. They are continuously developing new and exciting products to promote the game of chess and meet the needs of chess players around the world.

The Chess Store offers a variety of payment methods. They accept all major credit cards, including Visa, Mastercard, and Maestro. In addition to credit cards, they also accept PayPal and Amazon Pay. It's important to note that for international customers, they highly recommend using PayPal due to some international banks being unable to provide credit card address verification, which is essential for screening out fraudulent orders. PayPal eliminates this worry because each transaction is identified as being eligible for Seller Protection or not. If PayPal will not extend Seller Protection, they are unable to complete the order and a refund will be issued. This rarely happens though. For credit card orders where address verification is not available or there is not a match, they will attempt to find some alternative way to verify the credit card information. Where they cannot verify credit card information or the card holder's authorization, they will cancel and refund the order.

The Chess Store has a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund less any shipping paid for by the customer. The returned merchandise must be received in new or otherwise original condition with all original packaging. The Chess Store does not charge a restocking fee on returns. It is not necessary to contact them for an RMA number to return an order. Simply put the items back in the original product packaging and re-package in the original shipping box making sure to fill all void so that the products are not loose and can become damaged on the way back. If the product is damaged on the way back the customer will need to file the claim for the damaged product as the shipper. The Chess Store does not pay for return shipping unless the wrong item is shipped or some other error was made. They do not pay for return shipping related to the quality of a product or other subjective standards. In cases where The Chess Store does pay for return shipping a prepaid FedEx shipping label will be emailed to the customer. If you receive a product and find that it is damaged, please contact them. They will file a damage claim with the shipper and send out a replacement or issue a refund. The Chess Store does not do exchanges. Customers must place a new order and return the items already purchased for a refund. Allow 5 to 10 days for processing from the time they receive the return until you see the refund on your credit card. The return address is: The Chess Store, 2061 Northeast Aloclek Drive, Suite 908, Hillsboro, OR 97124.

The Chess Store processes orders daily at 8 am PST. Most orders ship the next business day, and 99% of the orders do ship the next business day. If an order is received in the morning by 8 am PST, it will ship the same day. However, these are not guaranteed due to unexpected circumstances. The time it takes for the order to reach you depends on the shipping method chosen. Domestic shipping options include USPS First-Class Package, USPS Priority Mail (1 to 3 days), USPS Priority Mail Express, FedEx Ground (1 to 5 days), FedEx Ground Home Delivery (1 to 5 days and includes Saturday), FedEx Express Saver (3 business days), FedEx 2 Day (2 business days), FedEx Standard Overnight (by 8 pm the next day), and FedEx Priority Overnight (by 10:30 am next day). International shipping options include USPS Priority Mail International, USPS Priority Mail Express International, FedEx International Economy, and FedEx International Priority. The Chess Store offers Free Shipping on orders over $100 when shipped within the Continental US. For orders over $400, a signature is required upon delivery. Please note that delivery times are not guaranteed by The Chess Store but by the carrier. Some services are guaranteed and some are not, and it is the responsibility of the customer to determine what service is needed and to what extent it is guaranteed. If a guaranteed delivery time is not met by a carrier, The Chess Store will make the best effort to reclaim the shipping cost on behalf of the customer..

You can contact The Chess Store through the following ways:

• Email: For customer service related questions regarding an order you have already placed, you can write to customerservice@thechessstore.com. This includes the status of your order, any changes you wish to make, tracking, or general questions regarding an order you have already received. For any sales related questions regarding product information, pricing or for help deciding on a product, please write to sales@thechessstore.com.

• Phone: You can reach them at (503) 352-0174 or 503-530-8439 from Monday to Friday, 8am-4pm PST.

• Mailing Address: The Chess Store, Inc., 300 Avenue A, #856, Seaside, OR 97138.

• Returns Address: The Chess Store, Inc., 2061 NE Aloclek Dr, Ste 908, North Plains, OR 97133.

Please note that these details are subject to change and it's always a good idea to check their official website or contact them directly for the most accurate and up-to-date information.